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Most mainland UK deliveries :

We regret that we can no longer deliver to the Scottish Highlands, Northern Ireland or UK Islands.

P&P charges are £ 5.85 per order (P&P is free for orders over £ 75.00) and delivery will normally be made within 1-2 working days of our receipt of your order.

Orders received by 3 pm Monday-Friday (except bank holidays) : we aim to deliver at least 95% of these orders by the end of the next working day.

Orders received after 3 pm on Fridays and during the weekend will be processed the following Monday for delivery on Tuesday.

 

PLEASE NOTE : It is our company policy that, whenever possible, you should let us have special instructions in the event that you are not at home when the delivery is made. These may be (a) leave with a neighbour, (b) leave in front/side garden, (c) leave at side/rear of house. Where appropriate, we recommend that you specify that the product may be left with a neighbour. In the event that the parcel can not be left, you will be contacted and delivery will be rescheduled.

Security

The secure encrypted payment area of our site is provided by World Pay, a part of The Royal Bank of Scotland Group, and a market-leading secure payment service provider. WorldPay uses the latest secure server and SSL technology.

Privacy

We are committed to protecting your privacy.
We will only use the information we collect about you during the order process to correspond with you in respect of your orders and special offers from Brintons. We will not divulge this information to unrelated parties or companies without your express consent.

Terms of Sale

Terms and conditions of sale are governed by Consumer Protection (Distance Selling) Regulations 2000 and the Electronic Commerce (EC Directive) Regulations 2002, except as otherwise specified

Cancellations and Refunds

Provided that the container has not been opened and is in its original condition, you are entitled to cancel your order at any time within 7 working days from delivery. In this case you must immediately advise us of your intention to cancel, and return the product to us in its original packaging and with the original Delivery Note. Please notify us of your intention to cancel by email to sales@brintonproducts.co.uk , mentioning the order reference number, and return the product to our address detailed in the “Contact Us” page. We will arrange to refund you within 30 days of our receipt of the goods in their original condition.

Delivery Delays

Please note that we can not be held responsible for delivery delays that are out of our direct control, and we therefore have to reserve the right to extend the period allowed for delivery by up to 7 working days. In such exceptional circumstances we will endeavour to re-deliver at a time suitable to you.

Links

We will have website Links with other companies from time to time, but we are not responsible for the activities, policies, privacy, security or any other dealings with those companies or their websites.

Complaints

We will try to deal with all complaints as soon as possible. Please address complaints by email to sales@brintonproducts.co.uk or by mail to us at Brinton Products Ltd, PO Box 365, Hayes, Middlesex UB3 1XA.

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